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VoIP Troubleshooting Tools
SIP ALG Detector
A SIP ALG can and usually does exist on Routers, Modems or in rare cases a managed switch.
Read article →← Briva Voice Support
Your Briva Voice knowledgebase
Find answers, follow step-by-step guides, and get more from your phone system.
Browse our help articles below.
Phones & Devices
Grandstream GRP Series Overrides
How to configure Auto Provisioning Overrides for Grandstream GRP Series devices.
Read article →Call Center
Granular Reporting in Call Center
This overview will explore the additional details are now available for the reports generated in the Call Center. The statistics available in the Call Center reporting screen has been updated with…
Read article →Call Parking
Add / Edit Call Parking Lots
The Briva Voice PBX Platform offers 3 methods of Call Parking.1. Dynamic: the User dials the star code " *** " during an active call and it is automatically parked in the first available parking…
Read article →Users & Extensions
PBX User Scopes - Access Types
The Briva Voice Hosted PBX Platform offers multiple User types which grant different levels of access to the management portal. In some cases they may control what features or settings a User will…
Read article →UC+ Softphone
Making Calls
After entering the destination number tap the green handset icon to start the call.
Read article →10DLC - TCR Messaging Compliance
10DLC - Campaign Checklist
This is used for filling out fields after the use cases have been selected. The checklist reflects what compliant factors the Campaign Vetter's are looking for.Submitting information in…
Read article →IP Fax
Add & Edit WebFax Accounts
Welcome to the WebFax This guide covers how to add, edit, and delete WebFax accounts as we finalize the full integration with Briva Voice portal. Once integration is complete, additional features…
Read article →PBXs and ATAs
IPitomy Configuration Guide
Trunk Config Settings for IPitomy PBX
Read article →Web & Mobile Apps
Mobile App - iPhone iOS
SNAPmobile IOS is a softphone with Portal capabilities including visual voicemail, call history, contacts, greetings, and answering rules.
Read article →Phones & Devices
Polycom – Multicast Paging (Group Paging)
The following override will create two page groups; page group 1 is “x" and page group 2 is "y". Devices that include these override settings will be able to send page to these two groups.
Read article →SMS - Text Messaging
SMS for Hosted PBX
SMS lets supported users send and receive text messages through the phone-system portal using an SMS-enabled business number. Available access can include basic users, office managers, call-center…
Read article →VoIP Troubleshooting Tools
SIP and TLS
TLS (Transport Layer Security) and SIPTLS is a common security protocol used for private, and secure communications over the Internet. When enabled, TLS encrypts the signaling of VoIP calls.
Read article →Mikrotik Router Assistance
Mikrotik - Configuring QoS
To configure QoS (Quality of Service) on a router successfully, you first need to know the speed that the internet circuit is consistently stable at.To find the stable speeds of the circuit, we…
Read article →Generic Router Help
Disable SIP ALG in Cyberoam
SIP support in Cyberoam Applicable Version: 10.00 onwards Cyberoam supports Session Initiation Protocol (SIP) for multimedia communication such as VoIP. Cyberoam SIP Module is enabled by default…
Read article →Call Recordings
How to enable Call Recording
Call Recording is an add-on feature to any Hosted PBX or Hosted Call Center solution.Please refer to your MSA for more information on pricing and packaging. However, call recording is currently…
Read article →Call Center
Cradle to Grave Reporting
Cradle to Grave reporting shows the events recorded during a call, helping authorized users identify where a call connected, transferred, or failed. Briva Voice support manages access to this feature.
Read article →UC+ Softphone
UC+ Logout and Uninstall
To properly remove the user account, execute the following:
Read article →IP Fax
WebFax User Guide (Updated)
How to send Faxes directly from e-mails using Pangea (Email2Fax)
Read article →PBXs and ATAs
Cisco SPA8000 Configuration Guide
Once logged into the SPA8000 do the following to configure the phone.
Read article →Call Center
Call Center Features
Hosted Call Center customers have access to all hosted PBX features and a specific set of Supervisor and Agent centric reporting and routing tools.
Read article →10DLC - TCR Messaging Compliance
10DLC - Campaign Requirements Guide
In most cases your organization's will benefit from the "Low Volume Mixed" ("LVM") use case. It allows for selecting a mix of up to five sub-use cases, avoiding stricter options that may cause…
Read article →SMS - Text Messaging
How to route SMS within the Hosted PBX
Sign in to your Briva Voice phone-system portal with the administrator permissions required to manage SMS routing. If messaging has not been activated for your number, contact Briva Voice support…
Read article →VoIP Troubleshooting Tools
How Inbound Calling Works
A typical flow contains an INVITE, provisional responses such as 100 Trying and 180 Ringing, a 200 OK when answered, and an ACK. A BYE ends the session. Transfers and other changes can introduce…
Read article →Web & Mobile Apps
WebPhone - Progressive Web Apps (PWA). User Guide
Progressive Web Apps (PWAs) are web-based apps that share many of the same features as a mobile native app. PWAs allow for an improved user experience and additional functionality for users…
Read article →Phones & Devices
Polycom Auto Provision Overrides
How to configure Auto Provisioning Overrides for Polycom devices.
Read article →Generic Router Help
How to turn off Netopia 3000 (SIP ALG) off
How to turn off Netopia 3000 (SIP ALG) off to have your DSL setup work with VOIP systems.
Read article →UC+ Softphone
UC+ Softphone Installation for Android and IOS
The UC+ softphone can be downloaded for Android and IOS from the following links
Read article →IP Fax
Introducing WebFax by Briva Voice
What is WebFax? WebFax by Briva Voice is an advanced and flexible internet fax solution that allows users to send and receive faxes using their email, web portal, or traditional fax machines with…
Read article →PBXs and ATAs
Grandstream UCM61XX Configuration Guide
To log into the PBX, use the IP address found on the LED screen of the UCM. Use a web browser and go to that address. Since the web GUI is using https, it will warn you that the "site's security…
Read article →Users & Extensions
How to Use Group Chat
Group chat is a feature that allows you to create conversations with multiple user contacts. Using Group Chat (Manager Portal) Starting a new conversation1. To access group chat, log into the…
Read article →Generic Router Help
List of Incompatible Devices (Routers/Firewalls)
Current Status:Not CompatibleRecommendation:Replace deviceComments: This router is not SIP Compatible. Drops calls after 20 seconds.
Read article →VoIP Troubleshooting Tools
Voice Network Details
Briva Voice operates an Active/Active Geo Redundant Infrastructure to best meet the needs of our customers.
Read article →Phone Numbers
Number Port Out Processes and Inquiries
Contact Briva Voice support before your new provider submits a port request so that you can confirm the account and authorization details needed for the transfer. Give the new provider the exact…
Read article →Phones & Devices
Yealink - Multicast Paging (Group Paging)
The multicast paging feature allows the IP phones to send/receive Real-time Transport
Read article →CRM Integration - NAVA Go Integrator
NAVA Licensing Information
Three license levels are available with Nava. The licenses are each a superset of each other, with a user only ever requiring a single license to be assigned. When ordering, you will need to…
Read article →Mikrotik Router Assistance
Mikrotik - Complete Setup Guide
Once the network settings have been updated, please connect to ETH2 or port 2 to access the LAN connection. Please note that ETH1 or port 1 is for the WAN connection.
Read article →Web & Mobile Apps
Mobile App - Download and Login
How to Download and Login to the Mobile App.1. Instruct the User to log in to the PBX Portal. You can use the unbranded site at https://pbx.simplelogin.net2. They will log in with the credentials…
Read article →10DLC - TCR Messaging Compliance
10DLC - Brand Vertical Types Guide
The Campaign Registry (TCR) recognizes only 23 relatively broad business verticals, which can make it difficult when trying to determine which option is most appropriate. For example, a business…
Read article →VoIP Troubleshooting Tools
Voice Network Redundancy
Your Briva Voice service uses an Active/Active Geo-Redundant Network.The concept is simple… spread infrastructure across multiple geographically dispersed locations and keep it all in sync. The…
Read article →Phones & Devices
Yealink Overrides
It is possible to customize the behavior and appearance of Yealink devices using device overrides to program the line keys and memory keys. Some of the more commonly used overrides are listed on…
Read article →Users & Extensions
PBX Feature List
Below is a list of the more common features provided by the Briva Voice PBX Platform for businesses. However, our platform has many more advanced features and way to accommodate custom request…
Read article →10DLC - TCR Messaging Compliance
10DLC - Brand Requirements Guide
OverviewWhen registering a Brand with the TCR, you must provide detailed information about customer or message sender, such as the business name, vertical type, address, and tax ID. This data…
Read article →VoIP Troubleshooting Tools
Understanding How NAT and Firewalls Affect UCaaS Services
Network Address Translation (NAT) allows devices on your local network to share a public IP address. Briva Voice supports phones behind NAT using server-side traversal.
Read article →Phones & Devices
Yealink Auto Provision Overrides
How to configure Auto Provisioning Overrides for Yealink devices.
Read article →Phone Numbers
Introduction to Local Number Portability
Local Number Portability is the transferring of Telephone Numbers from one carrier to another.
Read article →Phones & Devices
Auto Provisioning - Add Server URL to Devices in Bulk
While SIP devices can be manually pointed to the provisioning server for auto configuration, it is also possible to automatically point devices in bulk. This is particularly useful for larger…
Read article →10DLC - TCR Messaging Compliance
10DLC FAQ's
Related Articles: 10DLC and The Campaign Registry (“TCR”)**At the bottom of this KBA there is a Brand and Campaign registry downloadable form**Below is a list of common questions around 10DLC…
Read article →Phone Numbers
What is a CSR and How to Request One from Your Carrier
What is a CSR and How to Request One from Your Carrier What is a CSR?A Customer Service Record (CSR) is a snapshot of how your phone service is set up with your current carrier. It includes key…
Read article →Phones & Devices
Auto Provisioning - Add Server URL to a Device
NOTE: For CISCO SPA ATA's and phones follow the Linksys Settings. You have to set this via the phone
Read article →10DLC - TCR Messaging Compliance
10DLC and The Campaign Registry (“TCR”)
While 10DLC compliance is mainly centered around outbound business SMS/MMS traffic, inbound message delivery may still be impacted if a number is not assigned to an approved campaign. Some…
Read article →Phones & Devices
Auto Provisioning - Supported Devices
Below are the devices that are currently supported for Auto Provisioning by the Briva Voice PBX servers.
Read article →Phones & Devices
Asterisk Distribution Configuration Guide
[from-outside-redir];Dialed Number routing according to SIP To: headerexten => s,1,Goto(from-trunk,${CUT(CUT(SIP_HEADER(TO),@,1),:,2):1},1)
Read article →Users & Extensions
Hosted PBX User Voicemail Box Features
All users by default will have a voicemail box enabled. To disable this feature for a user, simply uncheck the box and save changes.
Read article →Call Parking
How to Park and Retrieve Calls
Call Parking enables you to "hold" a call in a "parking lot" (aka parking orbit) so that it can be retrieved by the same or another extension when they are available.It is similar to the hold…
Read article →Users & Extensions
Answering Rules
By default, every Users inbound calls will try to ring their main device for 25 seconds and if the call is not answered it will then go to their voicemail.Answering Rules allow the User to have…
Read article →SMS - Text Messaging
Send and Receive SMS in the User Portal
Short Message Service (SMS) adds to send/receive to SMS enabled numbers via the PBX portal. *Note: SMS must first be enabled through features in the Numbers tab. Using SMS/Chat1. SMS and Chat will…
Read article →Users & Extensions
PBX Feature Codes - Star Codes
Listed below are the default feature codes available to all Users. Most codes begin with a star key followed by 2-3 digits. Codes may be added or modified by the Briva Voice Support Team upon…
Read article →Getting started
Sign in to Briva Voice
Sign in to your Briva Voice phone system and get help with portal access.
Read article →Can’t find what you need? Contact Briva Voice support or call (469) 801-9561.
