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The UC+ Softphone must not be uninstalled without releasing
the user’s account first (equivalent to logout).
By removing the user’s account some internal configurations and
existing sessions are cleared from our platform,
because if they are not and the user registers the same sip
account with another device it will experience call issues
like drop calls, no audio, incoming calls not ringing ..etc.
To properly remove the user account, execute the following:
Select the “Keypad” option in the main menu, then tap the
gear icon on the top right section.
In settings select “Reset Application”
The app will request confirmation
After confirming the reset the app will process the release of
the user account, it will take a moment.
When done, if you open UC+ it will show the login screen, at
this point the app can be safely uninstalled
