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Shipping Delivery Policy
Last Updated: March 20th, 2025
This Shipping & Delivery Policy is part of our Terms and Conditions and should be read alongside our main Terms & Conditions located at brivavoice.com/terms-and-conditions
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
What Are My Shipping & Delivery Options?
In-Store Pickup
In-store pickup is available for any device purchase, if you pick it up at our Addison, Texas location once ready for pickup. Pickups are available Monday-Friday upon appointment only. If In-store pickup is selected at checkout, we will send you an email once your order is ready.
Ground Shipping
We offer shipping at the following rates:UPS Ground Shipping – 2lb package = $12
Free DFW Couriour Service
(*only applies to deliveries within DFW)
*All times and dates given for delivery of products are given in good faith of estimates only. We cannot control manufacture delivery times or acts of weather. We make every attempt to deliver within our guidelines.
Do You Delivery Internationally?
No, we do not offer international shipping.
What Happens If My Order Is Delayed?
If delivery is delayed, we will let you know as soon as possible. Then we will advise you of a revised estimate of delivery.
Questions About Returns?
If you have questions about returns, please review our return policy at: brivavoice.com/return-policy
How Can You Contact Us About This Policy?
If you have further questions, please contact us at:·
Phone: 214-838-0771
Email:team@brivavoice.com
Shipping and delivery estimates begin after an order is accepted and the applicable equipment is available for fulfillment. Some business phones, accessories or special-order items may require additional procurement or configuration time. If a material backorder or availability issue affects your order, we will make reasonable efforts to provide an updated estimate.
Transit and delivery dates are estimates unless Briva Voice expressly agrees to a guaranteed date in writing. Carrier delays, manufacturer delays, severe weather, transportation interruptions, holidays, supply-chain conditions and other circumstances outside our reasonable control may affect delivery. A delay in an estimated delivery date does not automatically constitute a cancellation of the order.
Customers are responsible for providing a complete and accurate shipping address, recipient name and delivery information. Additional carrier charges resulting from an incorrect address, refused shipment, unsuccessful delivery attempts or requested address changes may be passed through to the customer when permitted by law.
When tracking information is available, customers should monitor the shipment and inspect packages promptly after delivery. Please notify Briva Voice as soon as reasonably possible if a shipment appears lost, arrives visibly damaged, is missing items or contains incorrect equipment. Keep the packaging and shipping materials when reporting carrier damage because the carrier or supplier may require them for a claim.
DFW courier delivery, pickup and on-site installation may require scheduling and are subject to technician, inventory and geographic availability. Delivery of equipment does not necessarily mean that service activation, number porting or installation is complete. Those activities may occur on a separately coordinated schedule.
Certain equipment may be configured, provisioned or assigned to a customer before shipment. Orders associated with a larger business phone installation may also be governed by an accepted quote, order, service agreement or the Briva Voice Terms & Conditions. If a written agreement contains different shipping or delivery terms, that agreement will control to the extent of the conflict.
Nothing in this policy is intended to limit rights or remedies that cannot lawfully be waived under applicable law.
