Call Center

Cradle to Grave Reporting

Cradle to Grave reporting shows the events recorded during a call, helping authorized users identify where a call connected, transferred, or failed. Briva Voice support manages access to this feature.

Follow a call from start to finish

Sign in to the Briva Voice phone-system portal.
Open Call History and find the call.
Select the Cradle to Grave icon to view its event history.
If available for your role, use View SIP Flow to open the technical trace.

When reporting a problem, include the calling and called numbers, the call time and time zone, and what you expected to happen.

For help, contact support@brivavoice.com or call (469) 801-9561.