Users & Extensions

PBX Feature List

Below is a list of the more common features provided by the Briva Voice PBX Platform for businesses. However, our platform has many more advanced features and way to accommodate custom request…

Below is a list of the more common features provided by the Briva Voice PBX Platform for businesses.

However, our platform has many more advanced features and way to accommodate custom request which are not listed below. Should you need a function not on this list please contact our support department to determine of your request can be accommodated.

Extension User Features	PBX System Features
Account Code Tracking Attendant Console (Web Based) Answer Calls Hold Transfer View Extension Presence View Company Contacts Visually Park and Retrieve Calls View Call Queues and Agent Availability BLF / Busy Lamp Field On Device Mobile App Phone (Android and iOS) Web App (Chrome) Web Portal Attendant Console Built in Chat Customer Portal Web Phone Call Blocking (Inbound and Outbound) Anonymous Call Rejection Selective Call Rejection Whitelist Blacklist Call Forwarding Always Busy No Answer Not Reachable Find Me Follow Me Call Logging with Disposition Call Monitoring Barge Listen Whisper Call Notify Call Parking Dynamic Park Static Park Single Button Park and Retrieve with Light Indicator Call Pickup Any User Department Entire PBX Own Call on Another Device Call Recording Always Manually Via Device Via Portal Call Return Call Transfer Attended Transfer Blind Transfer Intercom Transfer Transfer to Voicemail Call Waiting Caller ID Management (Inbound and Outbound) Caller ID with Name CDRs / Call Detail Records Device Auto Provisioning Multiple Vendor Support Bulk Import Remote Device Reboot Custom Over-Rides Distinctive Ring By User By Department By Dialed Number Other Custom Do Not Disturb (Server Side) Extension Dialing Intercom / Paging MWI / Message Waiting Indicator Music-On-Hold System Default Music-on-Hold Personalized Music-on-Hold Randomized Custom per Call Queue Presence Privacy Features Simultaneous Ring 1 or more SIP Devices 1 or more Offnet Phone Numbers (ie Cell Phone) Answer Confirmation Option Call Screening Option Ring Delay on Entries Option SIP-Tapi Support Three-Way Calling Video Support H264 Voicemail Copy to other Extensions Email Notification Email Notification with Message Attachment Operator Breakout View on Web Portal, Mobile App, Web App Transcription (powered by VoiceBase) Web User Portal Access Levels Office Manager Standard User Call Center Agent Call Center Supervisor Contact Widget User List with Presence Click to Call Chat Full Self-Service Feature Management Inbound Call Handling Rules Screen Pops Answer and Reject Calls Hold Transfer Start and Stop Recording	ACD / Advanced Call Distribution Auto Attendants Intro Greetings Menu Greetings Visual Designer Record Greeting from Phone Change Greeting with Star Code Advanced Options Call Center Suite Agent Support Supervisor Support Statistics and Reporting Custom Portals Call Intercept Call Monitoring Barge Listen Whisper Call Parking Dynamic Park Static Park Single Button Park and Retrieve with Light Indicator Call Queues Multiple Routing Options Queue based Cal Recording Play Message to Agent Agent Management Skill Based Routing Caller ID Manipulation Inbound Outbound From Auto Attendant From other Users Per User Configurable Feature Codes CRM Integrations TenFold NAVA HTTP/HTTPS URL Post Device Inventory Management Department Management Dial by Name Directories DID / Phone Number Management Day / Night Mode Static Routes Time of Days Routes Star Code Managed Routes Distinctive Ring By User By Department By Dialed Number Other Custom Extension Dialing 2 Digit* 3 Digit 4 Digit Almost Any Combination Fraud Detection Group Instant Messaging Hot Desking Hoteling Hunt Groups / Ring Groups Shared Call Appearance Key System Emulation Time Frame Management *2 Digit extension dialing may require a custom dial plan should it conflict with standard system feature / star codes.

Extension User Features

PBX System Features

Account Code Tracking
Attendant Console (Web Based)
- Answer Calls
- Hold
- Transfer
- View Extension Presence
- View Company Contacts
- Visually Park and Retrieve Calls
- View Call Queues and Agent Availability
BLF / Busy Lamp Field
- On Device
- Mobile App Phone (Android and iOS)
- Web App (Chrome)
- Web Portal
- Attendant Console
Built in Chat
- Customer Portal
- Web Phone
Call Blocking (Inbound and Outbound)
- Anonymous Call Rejection
- Selective Call Rejection
- Whitelist
- Blacklist
Call Forwarding
- Always
- Busy
- No Answer
- Not Reachable
- Find Me Follow Me
Call Logging with Disposition
Call Monitoring
- Barge
- Listen
- Whisper
Call Notify
Call Parking
- Dynamic Park
- Static Park
- Single Button Park and Retrieve with Light Indicator

Call Pickup
- Any User
- Department
- Entire PBX
- Own Call on Another Device
Call Recording
- Always
- Manually
- Via Device
- Via Portal
Call Return
Call Transfer
- Attended Transfer
- Blind Transfer
- Intercom Transfer
- Transfer to Voicemail
Call Waiting
Caller ID Management (Inbound and Outbound)
Caller ID with Name
CDRs / Call Detail Records
Device Auto Provisioning
- Multiple Vendor Support
- Bulk Import
- Remote Device Reboot
- Custom Over-Rides
Distinctive Ring
- By User
- By Department
- By Dialed Number
- Other Custom
Do Not Disturb (Server Side)
Extension Dialing
Intercom / Paging
MWI / Message Waiting Indicator
Music-On-Hold
- System Default Music-on-Hold
- Personalized Music-on-Hold
- Randomized
- Custom per Call Queue
Presence
Privacy Features
Simultaneous Ring
- 1 or more SIP Devices
- 1 or more Offnet Phone Numbers (ie Cell Phone)
- Answer Confirmation Option
- Call Screening Option
- Ring Delay on Entries Option
SIP-Tapi Support
Three-Way Calling
Video Support
- H264
Voicemail
- Copy to other Extensions
- Email Notification
- Email Notification with Message Attachment
- Operator Breakout
- View on Web Portal, Mobile App, Web App
- Transcription (powered by VoiceBase)
Web User Portal
- Access Levels
  - Office Manager
  - Standard User
  - Call Center Agent
  - Call Center Supervisor
- Contact Widget
  - User List with Presence
  - Click to Call
  - Chat
- Full Self-Service Feature Management
- Inbound Call Handling Rules
- Screen Pops
  - Answer and Reject Calls
  - Hold
  - Transfer
  - Start and Stop Recording

ACD / Advanced Call Distribution
Auto Attendants
- Intro Greetings
- Menu Greetings
- Visual Designer
- Record Greeting from Phone
- Change Greeting with Star Code
- Advanced Options
Call Center Suite
- Agent Support
- Supervisor Support
- Statistics and Reporting
- Custom Portals
Call Intercept
Call Monitoring
- Barge
- Listen
- Whisper
Call Parking
- Dynamic Park
- Static Park
- Single Button Park and Retrieve with Light Indicator
Call Queues
- Multiple Routing Options
- Queue based Cal Recording
- Play Message to Agent
- Agent Management
- Skill Based Routing
Caller ID Manipulation
- Inbound
- Outbound
- From Auto Attendant
- From other Users
- Per User
Configurable Feature Codes
CRM Integrations
- TenFold
- NAVA
- HTTP/HTTPS URL Post
Device Inventory Management
Department Management
Dial by Name Directories
DID / Phone Number Management
- Day / Night Mode
- Static Routes
- Time of Days Routes
- Star Code Managed Routes
Distinctive Ring
- By User
- By Department
- By Dialed Number
- Other Custom
Extension Dialing
- 2 Digit*
- 3 Digit
- 4 Digit
- Almost Any Combination
Fraud Detection
Group Instant Messaging
Hot Desking
Hoteling
Hunt Groups / Ring Groups
Shared Call Appearance
- Key System Emulation
Time Frame Management

*2 Digit extension dialing may require a custom dial plan should it conflict with standard system feature / star codes.