Terms & Conditions

1. Your agreement with us

These terms govern use of the Briva Voice website. They apply to a purchase or service only when incorporated into an order or agreement you accept. Your signed service agreement and accepted order control any conflict, including pricing, service commitments, renewal and cancellation. You must be authorized to act for the business placing an order. Submitting an inquiry does not create a service contract.

2. Orders, billing and equipment

Services, features, installation, taxes, fees and payment dates are as stated in your accepted order or checkout. Hardware availability and number eligibility must be confirmed. We may correct an error before accepting an order; if payment was collected for an order we cannot fulfill, we will notify you and refund it. Please report billing concerns promptly to team@brivavoice.com.

Our Shipping Policy and Return Policy explain equipment delivery and returns. Manufacturer warranties and any express written Briva warranty remain applicable. Service cancellation, equipment returns and number transfers are separate processes.

3. Setup, number transfers and your responsibilities

Provide accurate account, service-address and porting information, protect credentials, and tell us promptly about suspected unauthorized use. Keep existing phone service active until transfers are confirmed and calls have been tested. Porting dates depend on eligibility, accurate records and coordination with the losing provider. You remain responsible for obligations to your previous provider.

Use services lawfully. Do not send unlawful spam, spoof caller identity, interfere with networks or misuse another person's information. You are responsible for required permissions for texts and call recording. We may restrict service when reasonably necessary to address abuse, security threats, legal requirements or nonpayment, subject to your agreement and applicable notice requirements.

5. Service limits and liability

Internet connections, local networks and third-party systems can affect calling. We do not promise uninterrupted or error-free operation beyond express commitments in your service agreement.

To the extent permitted by law and unless your signed agreement states otherwise, Briva Voice is not liable for indirect, special or consequential losses, including lost profits or data. Our aggregate liability for a covered claim is limited to the amount you paid us for the affected product or service during the 12 months before the event. These limits do not apply to fraud, gross negligence, willful misconduct or liability that cannot lawfully be limited. Nothing here waives nonwaivable consumer rights or an express warranty.

6. Texas law and updates

Texas law and applicable federal law govern, without removing mandatory protections that apply to you. Disputes may be brought in a Texas court with proper jurisdiction and venue unless your signed agreement requires another lawful process. An unenforceable provision does not invalidate the rest. Updates apply prospectively; posting a change does not rewrite an existing signed agreement. We will provide any notice or obtain any consent required by law. Briva Voice and the respective owners retain rights to their website content and trademarks.

Privacy notice

We collect information you provide, such as your name, business, contact details, service address and inquiry or order information. Our website may also collect technical usage information, including IP address, browser, pages visited and cookies. We use this information to respond, provide and support services, process orders, maintain security and improve the website.

Information may be shared with service providers supporting hosting, payments, communications and customer service, as needed for those functions, or when required by law or to protect legal rights. Third-party sites linked here have their own policies. Use browser settings to manage cookies; some features may be affected.

We use reasonable safeguards, but no system is completely secure. Retention depends on service needs, legal requirements and resolving disputes. Do not send passwords, card numbers or sensitive personal information through inquiry forms. Our services are intended for businesses, not children under 13. Contact us about suspected collection from a child or to request access, correction or deletion where applicable. We may need to verify your request.

Questions or privacy requests?

team@brivavoice.com
Briva Alarm & Voice
5015 Addison Circle #1037, Addison, TX 75001
Customer support: (469) 801-9561 · support@brivavoice.com