Number Port Out Processes and Inquiries

Moving a number from Briva Voice

Contact Briva Voice support before your new provider submits a port request so that you can confirm the account and authorization details needed for the transfer. Give the new provider the exact information associated with your service.

If a transfer is rejected

Ask the new provider for the exact rejection reason and send it to Briva Voice support, along with the affected numbers. Common issues include mismatched names or addresses and missing authorization.

After the transfer

Confirm with your new provider that the number is active and test inbound calls. Contact Briva Voice support to review any remaining number routing or services on your account.

Unexpected or unauthorized transfer

Contact Briva Voice support immediately. Our team can investigate and explain the authorization documents needed to request recovery of the number.

For help, contact support@brivavoice.com or call (469) 801-9561.