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Return & Refund Policy
Thanks for shopping at brivavoice.com . If you are not entirely satisfied with your purchase, we're here to help.
Returns
You have 10 business days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase attached. There is a 20% restocking fee charged by the manufacturer.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions on how to return your item to us, contact us.
Please contact Briva Voice before sending equipment back so we can confirm return eligibility and provide return instructions. Packages sent without sufficient identifying information may take longer to process. Customers are responsible for securely packaging returned equipment and should retain tracking information until the return is completed.
Returned hardware must include the original device, power supplies, handsets, cords, stands, accessories, manuals and other items supplied with the product. Equipment that is damaged, altered, missing components, shows excessive wear, or is not returned in substantially the same condition in which it was received may be refused or may receive a reduced refund to the extent permitted by applicable law.
Unless otherwise required by law or expressly agreed by Briva Voice in writing, charges for completed installation, configuration, programming, activation, expedited services, labor, number-porting work already performed, and other completed professional services are not hardware returns and are generally non-refundable once performed. Special-order, custom-configured, clearance, or final-sale equipment may be non-returnable when identified as such at the time of sale.
If equipment arrives damaged, defective or materially different from what was ordered, please contact us promptly after delivery and provide the order information and, when reasonably requested, photographs or other details describing the issue. We will review the circumstances and determine the appropriate replacement, repair, return or other remedy consistent with the applicable manufacturer warranty, our agreement and applicable law.
Approved refunds are issued to the original payment method unless otherwise agreed. Briva Voice may require time to receive and inspect returned equipment before approving a refund. After a refund is submitted by us, your bank, card issuer or payment provider may require additional processing time before the credit appears on your account.
This Return & Refund Policy primarily addresses physical products purchased from Briva Voice. Recurring voice service, subscriptions, installation projects and other services may also be governed by a quote, order, service agreement or the Briva Voice Terms & Conditions. If a written agreement contains different return, cancellation or refund terms, the terms of that agreement will control to the extent of the conflict.
Nothing in this policy is intended to limit rights or remedies that cannot lawfully be waived under applicable law.
