Generic Router Help

Router Compatibility and VoIP Installation Best Practices

Your router needs enough capacity for concurrent calls, phone registrations, presence, BLF, and any quality-of-service rules. Device model, firmware, internet quality, and network design all…

Choose a network that supports your call volume

Your router needs enough capacity for concurrent calls, phone registrations, presence, BLF, and any quality-of-service rules. Device model, firmware, internet quality, and network design all affect results.

Installation checklist

Keep router and phone firmware current and use supported equipment.
Have your network administrator review SIP ALG and any SIP inspection or transformation features with Briva Voice support.
Check for double NAT between your internet modem and router.
Keep firewall protection enabled. Do not expose phones in a DMZ or open broad inbound port ranges as a shortcut.
Use the provisioning and registration settings supplied for your Briva Voice service.
Use tested QoS settings where needed and confirm that the connection can support your expected call volume.

Device configuration

Auto-provisioned phones receive the settings required for their service. Avoid adding STUN, ICE, custom port-forwarding, or other traversal settings unless your administrator and Briva Voice support have confirmed the configuration. For manually configured equipment, ask support to verify SIP keep-alive, media handling, and the applicable network destinations.

For help, contact support@brivavoice.com or call (469) 801-9561.