Ensure that Messages are Delivered to Email

Find missing service emails

If a Briva Voice message has not arrived, check your spam, junk, quarantine, and deleted folders. Confirm that the email address on your account is correct.

Check your mailbox filters

Ask your email administrator to review filters or quarantine rules that may block the message. Use the sender details from a known, legitimate Briva Voice email when creating an allow rule.

Ask for help

Contact support@brivavoice.com or call (469) 801-9561. Include the recipient address, the type of message expected, and when it should have arrived. For invoice access, use your customer billing portal or ask support for your portal link.