E911 Location Services

Keep your emergency location current

Emergency calling depends on the emergency caller ID and registered physical location configured for your service. Contact Briva Voice support to confirm or update this information whenever a phone or user moves to a different location.

Request an address update

Provide your business name, the affected phone number or extension, and the complete physical address, including suite, floor, or other location details. Ask support to confirm that the update has completed.

For phone-system administrators

The emergency caller ID can be different from the caller ID used for everyday calls. Confirm that each location and affected user uses the correct emergency caller ID and registered address. An external PBX's outbound emergency route also needs to use the correct configuration.

Coordinate any emergency-call testing with Briva Voice support. In an emergency, call 911 immediately and give the dispatcher your actual location.

For help, contact support@brivavoice.com or call (469) 801-9561.